Customer Service is our #1 Priority
Our agents provide quality service
before, during and after the sale!
Nittany Travel`s mission is to provide
our clients with the highest and most consistent standards of quality
Nittany Travel will continue to invest
in people and technology to maintain our leadership role in the travel
community. We will work to be even more responsive to our clients` needs
and will be accountable in all that we do. As the world of business travel
changes, we intend not merely to grow but to evolve with the changing needs
of the business traveler.
TO PARTNER WITH NITTANY TRAVEL
Experience and Continuity: Nittany
Travel has been providing superior client service within central
Pennsylvania for 23 years. Our Travel Counselors are qualified and
knowledgeable, with 16+ years experience in the travel industry.
Our Employees: Nittany Travel prides itself on being one of the best
companies to work for, anywhere. We believe employees who feel valued
and respected deliver the highest level of service to our clients. We
offer excellent benefits programs and outstanding training and growth
opportunities. For clients, this means the person at the other end of
the telephone line is highly motivated, well-trained and fully
understands the meaning of outstanding client service. Instances of
going the extra mile are commonplace at Nittany Travel.
Worldwide Network: As a Representative of Vacation.com, Nittany Travel
is part of a recognized, international travel company and is backed by a
Network of thousands of offices worldwide. At the same time, our local
presence means local contacts and experience; we are a known and
respected member of the community where we do business.
Entrepreneurial Focus and Partnership Approach: As an independently
owned, locally managed Travel Company; we understand flexibility and how
to service both large and small companies.
Advanced Technology: Nittany Travel regularly makes investments in
technology in order to provide superior service and savings
opportunities to our clients.
24-Hour Emergency Travel Service: This toll-free service handles
itinerary changes after hours while a traveler is en route and allows
worldwide access to your traveler itineraries and profiles, as well as
your company profile.
COST SAVINGS AND CASH MANAGEMENT
Travel Counselors are experts in finding the most convenient flight
schedules for the lowest fare as well as the best values for accommodations
and car rentals.
With our Web fare point-of-sale tool,
Booking Builder, our agents can access and source Web inventories directly
from their desktops. The program captures the travel requirements from the
GDS reservation and launches the Web fare search. The search engine
conducts a comprehensive search of up to 36 Web sites in less than two
minutes time, for maximum savings potential. Our travel counselors then
quote and, when feasible, book Web fares in addition to those available
through the GDS.
Nittany Travel will ensure compliance with your travel policy by
incorporating it into an automatic Company Profile. The Company Profile is
utilized each time a reservation is made for one of your travelers.
Regardless of where or when a reservation is made, our agents and those at
the 24-hour Emergency Travel Service have immediate access to this data.
Pre-trip and post-trip management reports can be used to identify potential
fare opportunities, to show lost savings and to manage unused tickets.
These reports are customizable, with a variety of sorting capabilities, and
they are available in a number of formats, which can be emailed or sent via
Nittany Travel completes both manual and automated quality control checks to
ensure the following performance standards:
Adherence to corporate travel policy.
Use of client negotiated rate programs.
Attainment of lowest logical fares and for airline travel, hotel
accommodations and rental car reservations.
Fulfillment of traveler seat and meal requests whenever possible.
Ticketing and documentation accuracy and completeness.
Management reporting accuracy.
travel professionals, our staff continuously strive to provide world class
service and customer care. However, should a traveler or travel arranger
have a concern, it is our policy to immediately resolve the issue. Unlike
many other service guarantees in today`s marketplace, Nittany Travel`s
policy is to put the emphasis on long-term solutions, not short-term
payoffs. As simple as it may seem, this policy has always been our approach
toward client satisfaction. We believe that this high level of
accountability is one of our biggest strengths and that it will serve as the
foundation for a solid working partnership between our company and yours.
Nittany Travel is committed to identifying savings opportunities and
assisting our customers in reducing travel management costs by:
Delivering direct savings on travel purchases through our special hotel
and car rental rates and by ensuring that our customers receive the
lowest available airfares through our extensive low-fare searches.
Providing indirect savings by streamlining our customers travel
purchasing processes and therefore lowering administrative costs. For
example, Nittany Travel can provide an unused ticket report on a monthly
basis. This report can be used to save tens of thousands of dollars
because it identifies unused airline tickets that are available to be
exchanged for future travel. When booking new reservations, our travel
consultants can refer to this report to ensure that any available
credits are utilized.
Utilizing our software to insure all your corporate travel policies are
enforced by mandating all travel criteria has been met prior to each
booking. This program can be set for corporate wide mandates as well as
management level and individual exceptions.
To maximize our customers` investment,
Nittany Travel will assist in:
Developing and communicating your corporate travel policy and focusing
on policy compliance.
Your company`s negotiations of exclusive preferred rates with travel
Securing the lowest fares and rates on every transaction.
Providing recommendations for additional savings based on our travel
management experience and the analysis contained in our management
Providing advanced technology for management reporting and interactive
Implementing account reviews in order to compare your company`s travel
expenditures with industry averages and spending levels from the
vision is to be the best service provider in the travel management
business. By focusing first and foremost on our customers, our goal is to
deliver what you need today and anticipate what you will want in the future.
There are fundamental business
principles and processes to which we are committed and into which we have
invested considerable resources in order to achieve success in partnership
with our clients:
Service where and when it is needed: Service is our core product. Through local
personal service Nittany Travel, we are positioned to meet the varied
and intricate needs of your business travelers.
Cost savings is the fundamental benefit of partnership with Nittany
Travel. Through our lowest airfare searches, hotel and car programs and
our experienced travel counselors, we have been consistently delivering
measurable price performance to our clients for years.
We keep up-to-date with technological advancements in the industry,
which gives us opportunity to introduce these new products to our
customers. The benefits of these opportunities are significant not only
in cost savings measures, but also in our ability to enhance service
levels to your travelers.
The heart of our organization is the highly trained, tenured and
motivated professional staff that meets our clients needs each day. This
experienced workforce shares a commitment to total quality right along
with your company. Our human resources programs, compensation and
benefit plans, training curriculum and career development have made
Nittany Travel one of the best places to work in Central Pennsylvania.
Our people truly do make the difference.
Nittany Travel is ready to help your
company develop a sound management information program; one that provides
data and actionable analyses appropriate to each decision-making level of
A sound management information system
means more that just supplying information. Management information is only
valuable when it is consolidated, analyzed, reviewed and organized in such a
way that the results of your travel program objectives can be evaluated.
This means providing your company`s decision makers with necessary
information, business managers with forecasting tools, personnel managers
with follow-up tools and accounting staff with reconciliation tools. In
short, the program must enable everyone within your organization to answer
key questions about your travel program. Nittany Travel will help you
develop a travel management program to meet your immediate needs as well as
Our commitment is to provide premier
travel management services in a growing marketplace. Research and the
development of innovative products for our corporate customers will never
displace our commitment to quality service, and outstanding customer service
is our greatest competitive strength. This is and will continue to be the
solid base that will allow Nittany Travel to expand its corporate
If you would like further information
on our corporate travel services, please fill out this brief questionnaire,
which will be reviewed and responded to within two business days. Thank you
for your interest in Nittany Travel!