Customer Service is our #1 Priority
Our agents provide quality service before, during and after the sale!

Nittany Travel American Express' mission is to provide our clients with the highest and most consistent standards of quality service available.

Nittany Travel American Express will continue to invest in people and technology to maintain our leadership role in the travel community.  We will work to be even more responsive to our client.s needs and will be accountable in all that we do.  As the world of business travel changes, we intend not merely to grow but to evolve with the changing needs of the business traveler.

REASONS TO PARTNER WITH NITTANY TRAVEL AMERICAN EXPRESS

• Experience and Continuity: Nittany Travel American Express has been providing superior client service within central Pennsylvania for 23 years.  Our Travel Counselors are qualified and knowledgeable, with 16+ years experience in the travel industry.
• Our Employees: Nittany Travel American Express prides itself on being one of the best companies to work for, anywhere.  We believe employees who feel valued and respected deliver the highest level of service to our clients.  We offer excellent benefits programs and outstanding training and growth opportunities.  For clients, this means the person at the other end of the telephone line is highly motivated, well-trained and fully understands the meaning of outstanding client service.  Instances of .going the extra mile are commonplace at Nittany Travel American Express.
• Worldwide Network: As a Representative of American Express, Nittany Travel is part of a recognized, international travel company and is backed by a Network of more than 2,200 offices worldwide.  At the same time, our local presence means local contacts and experience; we are a known and respected member of the community where we do business.
• Entrepreneurial Focus and Partnership Approach: As an independently owned, locally managed Travel Company; we understand flexibility and how to service both large and small companies.
• Negotiating Clout and Experience: As an American Express Representative, we directly benefit from the buying power of American Express.  This translates into solid, demonstrable savings for our clients through negotiated hotel and car rental rate programs.
• Advanced Technology: Nittany Travel regularly makes investments in technology in order to provide superior service and savings opportunities to our clients.
• Integrated Travel Expense Management and Control: American Express. Business Travel Account billing program makes it easier to administer and oversee your travel expenses.
• 24-Hour Emergency Travel Service: This toll-free service handles itinerary changes after hours while a traveler is en route and allows worldwide access to your travelers. itineraries and profiles, as well as your company profile.

COST SAVINGS AND CASH MANAGEMENT

Our Travel Counselors are experts in finding the most convenient flight schedules for the lowest fare as well as the best values for accommodations and car rentals.

With our Web fare point-of-sale tool, Booking Builder, our agents can access and source Web inventories directly from their desktops.  The program captures the travel requirements from the GDS reservation and launches the Web fare search.  The search engine conducts a comprehensive search of up to 36 Web sites in less than two minutes time, for maximum savings potential.  Our travel counselors then quote and, when feasible, book Web fares in addition to those available through the GDS.

Nittany Travel American Express will ensure compliance with your travel policy by incorporating it into an automatic Company Profile.  The Company Profile is utilized each time a reservation is made for one of your travelers.  Regardless of where or when a reservation is made, our agents and those at the 24-hour Emergency Travel Service have immediate access to this data.

Pre-trip and post-trip management reports can be used to identify potential fare opportunities, to show lost savings and to manage unused tickets.  These reports are customizable, with a variety of sorting capabilities, and they are available in a number of formats, which can be emailed or sent via regular mail.


QUALITY ASSURANCE

Nittany Travel American Express completes both manual and automated quality control checks to ensure the following performance standards:

• Adherence to corporate travel policy.
• Use of client negotiated rate programs.
• Attainment of lowest logical fares and for airline travel, hotel accommodations and rental car reservations.
• Fulfillment of traveler seat and meal requests whenever possible.
• Ticketing and documentation accuracy and completeness.
• Management reporting accuracy.

CUSTOMER SATISFACTION

As travel professionals, our staff continuously strive to provide world class service and customer care.  However, should a traveler or travel arranger have a concern, it is our policy to immediately resolve the issue.  Unlike many other service guarantees in today.s marketplace, Nittany Travel American Express policy is to put the emphasis on long-term solutions, not short-term payoffs.  As simple as it may seem, this policy has always been our approach toward client satisfaction.  We believe that this high level of accountability is one of our biggest strengths and that it will serve as the foundation for a solid working partnership between our company and yours.

SAVINGS STRATEGY

Nittany Travel American Express is committed to identifying savings opportunities and assisting our customers in reducing travel management costs by:

• Delivering direct savings on travel purchases through our special hotel and car rental rates and by ensuring that our customers receive the lowest available airfares through our extensive low-fare searches.
• Providing indirect savings by streamlining our customers travel purchasing processes and therefore lowering administrative costs. For example, Nittany Travel American Express can provide an unused ticket report on a monthly basis.  This report can be used to save tens of thousands of dollars because it identifies unused airline tickets that are available to be exchanged for future travel.  When booking new reservations, our travel consultants can refer to this report to ensure that any available credits are utilized.
• Utilizing our software to insure all your corporate travel policies are enforced by mandating all travel criteria has been met prior to each booking.  This program can be set for corporate wide mandates as well as management level and individual exceptions.

To maximize our customers. investment, Nittany Travel American Express will assist in:

• Developing and communicating your corporate travel policy and focusing on policy compliance.
• Your company.s negotiations of exclusive preferred rates with travel suppliers.
• Securing the lowest fares and rates on every transaction.
• Providing recommendations for additional savings based on our travel management experience and the analysis contained in our management reports.
• Providing advanced technology for management reporting and interactive booking tools.
• Implementing account reviews in order to compare your company.s travel expenditures with industry averages and spending levels from the previous year.

SUMMARY

Our vision is to be the best service provider in the travel management business.  By focusing first and foremost on our customers, our goal is to deliver what you need today and anticipate what you will want in the future.

There are fundamental business principles and processes to which we are committed and into which we have invested considerable resources in order to achieve success in partnership with our clients:

• Service where and when it is needed: Service is our core product.  Through local personal service Nittany Travel provides in conjunction with the American Express Travel Services Network, we are positioned to meet the varied and intricate needs of your business travelers.
• Savings: Cost savings is the fundamental benefit of partnership with Nittany Travel American Express.  Through our lowest airfare searches, hotel and car programs and our experienced travel counselors, we have been consistently delivering measurable price performance to our clients for years.
• State-of-the-Art Technology: Our relationship with American Express keeps us apprised of technological advancements in the industry and gives us opportunity to introduce these new products to our customers.  The benefits of these opportunities are significant not only in cost savings measures, but also in our ability to enhance service levels to your travelers.
• Our People: The heart of our organization is the highly trained, tenured and motivated professional staff that meets our clients needs each day. This experienced workforce shares a commitment to total quality right along with your company.  Our human resources programs, compensation and benefit plans, training curriculum and career development have made Nittany Travel American Express one of the best places to work in Central Pennsylvania.  Our people truly do make the difference.

IN CLOSING

Nittany Travel American Express is ready to help your company develop a sound management information program. One that provides data and actionable analyses appropriate to each decision-making level of your organization.

A sound management information system means more that just supplying information.  Management information is only valuable when it is consolidated, analyzed, reviewed and organized in such a way that the results of your travel program objectives can be evaluated.  This means providing your company.s decision makers with necessary information, business managers with forecasting tools, personnel managers with follow-up tools and accounting staff with reconciliation tools.  In short, the program must enable everyone within your organization to answer key questions about your travel program.  Nittany Travel American Express will help you develop a travel management program to meet your immediate needs as well as long-term goals.

Our commitment is to provide premier travel management services in a growing marketplace.  Research and the development of innovative products for our corporate customers will never displace our commitment to quality service, and outstanding customer service is our greatest competitive strength.  This is and will continue to be the solid base that will allow Nittany Travel American Express to expand its corporate relationships.

FOR MORE INFORMATION

If you would like further information on our corporate travel services, please fill out this brief questionnaire, which will be reviewed and responded to within two business days.  Thank you for your interest in Nittany Travel!